If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must be in original packaging with no signs of wear or use
To initiate a return or exchange, please complete the following steps:
- Login to our online return portal using your email address and order ID
- Choose the products you wish to return or exchange from your order
- Print your prepaid shipping label that you will receive by email
- Send all items back to us using the label provided
How long it takes to receive your refund, replacement product, or store credit?
Typically about 2 - 3 business days although depending on unforseen circumstances it may take a little longer.
If an item is lost or damaged how do you handle returns?
If we are able to review the circumstances of your order and conclude that the item was damaged or lost in shipping we will gladly provide an exchange for a new item.
If you have any additional questions please don't hesitate to email us - firstname.lastname@example.org